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What is my Ndrive software version? NDrive V10 Please, always refer to the local support center if you need assistance regarding hardware. Note: NDrive sells its software to several OEM partners, which may use devices with specific design. The reset button is on the back or side of equipment and can only be pressed using a thin wire (e.g. If these steps are unable to turn on your device, reset it. If the LED or screen light up press the ON button for 4 seconds. Why is my NDrive GPS Navigation refusing to turn on? You can perform the following steps to check if the device turns on:Ĭonnect the device to your computer using a USB cable and check if the light (LED) or the screen (for devices without LEDs) illuminate. If not lit, the car charger may be damaged. If there is no indication that the device is charging, you should check the status of your USB cable and also the computer’s USB ports.Ģ - If the car charger is used, make sure the LED charger is lit (green or red depending on the charger). Why does my NDrive GPS Navigation not charging? 1 - If you are charging the device using a USB cable, please make sure the light that indicates the device is being charged is lit. Since each device has its specific settings, you should contact the manufacturer support so that the settings may be made available. If the message 'No GPS” appears, this is due to the fact that the equipment does not have an internal GPS antenna or the GPS settings of the device are not correctly set. If the GPS status icon is always grey, you should contact the NDrive technical support. Obtaining the signal can take up to 20 minutes, after obtaining the signal the icon that indicates the status of the GPS signal will change to blue and then to green when a very good quality GPS signal is obtained. With the icon that color, move outdoors to a location preferably in the open. While on map view, the icon that indicates the status of the GPS signal should be fully shaded in red.
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In this case you should move the GPS as close as possible to the side windows that are not shielded and avoid approaching the device to the windscreen, which will block the signal.Ĭhecking GPS signal on NDrive software: start NDrive application. There are cars on the market with bullet-proof glass that can significantly decrease (or even prevent) the reception of a satellite signal in good conditions. The GPS antenna is usually located on the back, on top of the appliance and should stay pointing towards the sky as much as possible, so its placement on seats or hands could slightly decrease signal quality. If you’re travelling by plane and you significantly change country or continent it is normal for your device to take longer to obtain a quality signal. The waiting time decreases significantly after first use. On first software use, the satellite fixing can take up to 30 minutes. It is common not to be able to fix the satellite signal inside buildings. When used outdoors, NDrive will have more difficulty in fixing a satellite signal in locations of dense trees or with tall buildings. To fix a GPS signal more effectively put your device on the windshield of your car, as close to the dashboard as possible so as not to affect you’re driving. It seems that NDrive is not fixing GPS signal, what can I do? GPS Navigation If you experience this situation on a device with capacitive screen, please contact the manufacturers support. Note: Devices with capacitive screens do not need to be calibrated.
Go to device settings to calibrate the screen. My device screen is not aligned, what can I do? In some situations, when you tap with your stylus on the screen there is wrong, or even no response to the touch. Then check the settings in the NDrive software (Menu > Settings > General > volume) since the sound can also be changed by the software. Choose the option for sound and check the volume level. Open the device’s main menu and select 'Settings”. Why can’t I hear anything from NDrive, on my device? To check that the equipment is emitting sound, do the following: You should remove the check-mark for the device to emit sound again. With this option selected, you can only hear the sound produced by the equipment if it is synchronized with the car audio system. In the main menu, go to 'Settings’ > 'FM Transmitter’ and make sure 'Use FM transmitter’ is selected.
Kamal device (available in some countries) has an option that mutes the device when selected.